Refund policy

SHIPPING: GENERAL PROCESSING TIME FOR ALL ORDERS IS 2-3 BUSINESS DAYS. You will receive a shipment notification upon release of your order.

Return Policy

All returns require a Return Authorization (RA) number.  To obtain an RA # visit our Returns Center jillroberts.returnscenter.com.  Return requests must be made within 5 DAYS from date of receipt.  RA’s are issued Monday – Friday (excluding holidays) 10am to 6pm and may take up to 24-48 hours to receive. Returns are subject to approval, based upon our return policy.

JILLROBERTS.COM accepts returns of all unworn/unwashed merchandise with original tags attached.  Shoes must be returned in their original box (if applicable).

FINAL SALE on all Swimwear, Jewelry, Accessories, Lingerie, Apothecary and Sale Items.

Returns will be refunded to your original form of payment within 7-10 Business days from receipt of package.

Shipping charges are non-refundable.

Jill Roberts is not responsible for lost/stolen return packages.  We recommend that you ship your return via a traceable courier with signature.

Any returns without a valid RA number will not be accepted and returned back to sender. Return requests that have been rejected will not be accepted and are not eligible for a refund.

At this time, we are not accepting JILLROBERTS.COM returns/exchanges at our Jill Roberts Boutiques.

 

EXCHANGES

For Exchanges please visit our return center jillroberts.returnscenter.com. You may also contact us at online@jillroberts.com.