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Shipping, Returns, and Exchanges

SHIPPING: GENERAL PROCESSING TIME FOR ALL ORDERS IS 2-3 BUSINESS DAYS. You will receive a shipment notification upon release of your order.

Return Policy

All returns require a Return Authorization (RA) number.  To obtain an RA # contact  Return requests must be made within 5 DAYS from date of receipt.  RA’s are issued Monday – Friday (excluding holidays) 10am to 6pm and may take up to 24-48 hours to receive.

JILLROBERTS.COM accepts returns of all unworn/unwashed merchandise with original tags attached.  Shoes must be returned in their original box (if applicable).

All SALE items are a FINAL SALE.

Returns will be refunded to your original form of payment within 7-10 Business days from receipt of package.

Shipping charges are non-refundable.

Jill Roberts is not responsible for lost/stolen return packages.  We recommend that you ship your return via a traceable courier with signature.

Any returns without a valid RA number will not be accepted and returned back to sender.

At this time, we are not accepting JILLROBERTS.COM returns/exchanges at our Jill Roberts Boutiques.



For Exchanges please contact us at